Privacy Policy

Privacy Policy
Thank you for your interest in our website. Protecting your privacy is very important to us. The text found below provides you with detailed information about how we use your data.

Collection and use of data for the processing of contracts and when opening a customer account
We collect personally identifiable information when you provide it, after contact with us (e.g. via contact form or e-mail) or when you freely disclose opening an account. The type of data collected is indicated in the respective input forms. We use the data you provide for contracting and processing your requests. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after the mandatory storage periods defined in tax and commercial legislation, unless you have given your express consent for the further use of your data, or unless we have reserved the right to a more extensive use of the data which is legally permissible and about which we inform you below. You may delete your account at any time by sending a message to the contact address listed below or using the button provided within your account for this purpose.

Data transfer for contract fulfilment/payment via credit card
In order to handle payment, we share the payment details necessary for this with the credit institution responsible for payment and, where required, with the payment service provider authorised by us or the payment provider you have chosen when you placed your order.
In the area of card payment (debit cards/credit cards) we work together with Saferpay Visa and Mastercard. Payment data is transferred to Saferpay by SIX in order to process the payment. Saferpay by SIX collects information about the transaction and other information related to the transaction, such as information about goods/services, financial information, information about the interaction between you and Saferpay by SIX, merchant information, including information about payment instruments, device-related information and location data. Saferpay by SIX uses the data, among other things, for payment processing, for credit checks and for monitoring and improving its services. Details on data processing and the processing purposes can be found in the Privacy policy of Saferpay by SIX:

Data use in signing up for e-mail newsletters
If you sign up to our newsletter, we use the data that is necessary, or separately provided by you, to send you our e-mail newsletter on a regular basis. You can unsubscribe from the newsletter at any time. You can do this either by sending a message to the contact point appearing below, or via a link provided for this in the newsletter. If you have subscribed to our newsletter, you can be sure that your e-mail address will only be used by us. Furthermore, your data cannot be purchased by third party companies, persons or institutions.

Data use for postal advertising and your right to opt out.
In addition, we reserve the right to store your first and last name, postal address and - if we have received this additional information as part of the contractual relationship with you - your title, academic degree, year of birth and professional title, sector description or business name in summarised lists and to use them for our own promotional purposes, such as the sending of interesting offers and information about our products by post. You can at any time object to the storage and use of your data for these purposes by sending us a message using one of the contact options given below.

Use of Cookies
In order to make your visit to our website more attractive, and to enable you to use certain functions, we use so-called cookies on certain pages. These are small text files that are stored on your computer. Some of the cookies we use are deleted after the browser session, that is, after you close your browser (so-called session cookies). Other cookies remain on your computer and enable us to recognise your browser on your next visit (persistent cookies). Under no circumstances do we store personal data, i.e. the data collected cannot be used to personally identify visitors to our website. The data is not utilised in any other way nor is it disseminated to third parties.

How can I prevent the storage of cookies?
In your browser settings, you can configure settings to ensure that cookies are only accepted if you agree to this. If you only want to accept certain cookies, you can select the "Block third-party cookies" setting in your browser. As a rule, the Help function in the menu bar of your web browser shows you how to reject new cookies and how to deactivate cookies that have already been received.
The following is a hint for the most important browsers:

1. Open Firefox
2. Click on the menu icon in the upper right corner (three bars). Select the "Settings" option.
3. Click the "Privacy" tab
4. Under "Firefox wants a timeline: set it to "Use custom settings for history"
5. Then set the button behind "Accept third-party cookies" to "Never" or "Only from visited third parties".

Internet Explorer:
1. Open Internet Explorer
2. Click on the gear button "Extras" in the top right corner and then on the menu item "Internet Options".
3. Click the "Privacy" tab
4. Under "Settings" select the value "medium high" or "high" and confirm this with OK.

Google Chrome:
1. Open Google Chrome
2. Click on the menu icon in the upper right corner (three bars). Select the "Settings" option.
3. Click on "Show advanced settings".
4. Under "Privacy", click on "Content settings".
5. Check the option "Block third-party cookies and website data" and confirm with "Done".

1. Open Safari
2. Click on the gear button "Extras" in the top right corner and then on the menu item "Internet Options".
3. Select the "Suppress cookies and other Web site data" option and select "From third parties or advertisers".

This website may also use communication tools from the social network Facebook, in particular the Website Custom Audiences product. This product generates a non-personal checksum from your usage data that can be transmitted to Facebook for analysis and marketing purposes. For further information on the purpose and scope of the data collection as well as the additional processing and usage of data by Facebook plus your setting options for protecting your privacy, please see Facebooks privacy policy, which among others, can be found under website_custom_audiences/ and explanation. If you wish to opt out of the use of the Facebook Custom Audiences website, you can do so at .

Use of Google Analytics for web analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses "cookies", text files that are stored on your computer and enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be truncated by Google within the member states of the European Union or in other countries that are contracting parties to the Agreement in the European Economic Area. Only in exceptional cases, may the full IP address be transferred to a Google server in the USA and truncated there. IP anonymisation is active on this website. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google. You can prevent the use of cookies by selecting the corresponding settings on your browser; however, we would like to point out that if you do this, you may not be able to fully utilise all functions provided on this website.
You can also prevent the data generated by cookies about your use of the website (including your IP address) being passed on to Google and the processing of this data by Google by downloading and installing the browser plugin available from the following link:

Right to Information and Contact Point
You have a right to free information about the data relating to you that we have on file, as well as, if necessary, the right to correct, block or delete such data. If you have any questions regarding the collection, processing or use of your personal data, or if you wish to enquire about, correct, block or delete data or revoke a consent, or opt out of a particular use of your data, please contact us directly using the contact details in our legal notice.

Data transfer with SSL
Frilo AG is aware that data security is an important issue when shopping on the Internet. For this reason, we use the so-called SSL (Secure Socket Layer) technology to transfer your personal data (address, customer number, order data ...) from all areas. Frilo AG therefore treats data according to the highest standards of data protection. The customer data is protected against unauthorised access when sent via the Internet.

What is SSL?
Technically, SSL - translated as Secure Socket Layers - is an encryption technology. Your order will be sent encrypted to a secret code over the Internet. Your order cannot therefore be read by any unauthorised person during transmission via the Internet. Further information:

How do you recognise a secure order using SSL?
In the case of a secure order, when you call up an SSL-protected process, you will usually be expressly informed that your computer is entering the SSL security mode. (You may have to confirm the safety instruction with "O.K."). Further information: Your web browser includes detailed explanations of security procedures and encryption in the Help section. Also pay attention to the "https" in the URL - this is an indication that your order on the Internet is safe.

Contact point
Frilo AG
Friloweg 18
CH-4950 Huttwil
Phone: +41 (62) 962 11 19
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